Last Updated: 15th August 2023
regarding the collection, use, and disclosure of personal information through the MedBeat HealthConnect mobile app and the Medbeat.ai website (collectively referred to as “MedBeat”).
Information We Collect
- Personal Information: When you use MedBeat, we collect your mobile number and the symptoms you provide during the symptom checker process.
- User Account: To use certain features of MedBeat, a user account is required. This account is associated with your mobile number.
How We Use Your Information
- Symptom Analysis and Recommendations: We use the symptoms you provide to generate additional questions using AI technology. Based on your symptoms, we perform a differential diagnosis and recommend a medical specialty and lab test if needed.
- Communication: We use your mobile number to communicate with you within the MedBeat app and through WhatsApp messages to provide updates and recommendations.
The information you provide is used solely for the purpose of generating accurate recommendations based on your symptoms and medical history. We do not use your data for any other purpose without your consent.
We may send you updates and messages related to MedBeat using WhatsApp. If you wish to opt-out of such communications, you can send us a message on WhatsApp indicating your preference.
Data Sharing and Disclosure
We do not share your personal information with third parties. Your data remains confidential and is used only to improve your healthcare experience within the MedBeat app.
We take data security seriously. All data is encrypted during transmission and storage. Our servers are hosted on secure platforms, such as Amazon Web Services (AWS), which provide industry-standard security measures.
If you wish to delete your data or have any concerns about your information, you can contact us at firstname.lastname@example.org. We will respond to your request within a reasonable timeframe.
MedBeat can be used by individuals of all ages, including children. However, it’s important to note that any recommendations provided should be used by adults. In the case of a child experiencing symptoms, a parent or guardian should use the app.
Changes to Policy