Frequently Asked Questions

MedBeat HealthConnect is an AI-powered symptom checker that assists users in assessing their symptoms, generating medical summaries, providing differential diagnoses, and recommending appropriate medical specialties and lab tests.

We are available from 10:00 am -7:00 pm (Monday to Saturday)

Customer care Number – +918035387170

Email – hello@medpay.in

Our price varies with distance and vendors which shall be between 100-250 Rs

  • Confirmed orders/appointments can be cancelled without any charges as per the above mentioned terms.  
  • Amount collected for the appointment (if any) will be refunded back in full within 7 working days.
  • 100% of the order value will be charged as cancellation fee for all cancellations that do not fall under the above Free cancellation terms.
  • All cancellation requests are to be informed over an email or a recorded customer support line or through software integrations. 
  • Customers will be notified over whatsapp and/or email as per the agreed terms, once the cancellation request is processed. 
  • These cancellation terms are to be read with the product specific cancellation terms. In case of any conflict between the product specific cancellation terms and these cancellation terms, the product specific cancellation terms will prevail.

After placing order, you can view the order details from our order history icon, if there is any change in appointment, our team will call you and confirm the appointment with any changes. We will let you know when your appointment is confirmed and payment link is generated, you just have to open our app and make the payment and your appointment will be confirmed. Other steps after that will be notified through Whatsapp

MedBeat HealthConnect is an AI-powered symptom checker that assists users in assessing their symptoms, generating medical summaries, providing differential diagnoses, and recommending appropriate medical specialties and lab tests.

Users enter their initial symptoms into the app, answer follow-up questions, and the AI generates a medical summary. Based on the symptoms, the app recommends potential medical specialties and lab tests that users can consider.

No, the symptom assessment, medical summary, and recommendation for medical specialties and lab tests are provided free of cost.

No, MedBeat is not a replacement for professional medical consultation. The recommendations provided are based on the information provided by the user and should be considered as suggestions rather than definitive medical advice.

MedBeat is designed for non-emergency cases only. In emergency situations, please seek immediate medical attention.

While the recommendations are meant to guide your decision-making, the final decision regarding medical care, consultations, and lab tests should be based on your judgment and understanding. Consider consulting a medical professional for personalized advice.

Yes, we take data security seriously. Your personal information is encrypted and stored securely. For more details, please refer to our Privacy Policy.

For any inquiries or assistance, you can reach us at hello@medbeat.ai

× How can I help you?